Terms and Conditions

OVERVIEW 

This website, rivage.qa is operated by Primelux Trading (CR 130995), a company created under the Law of Qatar. Primelux Trading is official and sole distributor of Rivage products in State of Qatar. These terms set out the agreement for online trading between Primelux Trading ("Primelux") and the user of this website ("You"). Throughout the site, the terms “we”, “us” and “our” refer to Primelux. Primelux Trading offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

ONLINE STORE TERMS 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services. 

GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

The products or services, and their displayed price, are not considered as binding offers from our side. Your order is an offer to buy from us, and only our confirmation of the order by e-mail will constitute a binding contract.

All the products that are advertised or included in our catalogue are available while our stock or the stock of our suppliers lasts. Not all the displayed products are in stock. We cannot guarantee that each product is immediately available for purchase. Only our confirmation notice based upon your order will indicate the availability and the timing for delivery. If for any reason beyond our reasonable control, we are unable to supply a certain product, we will not be held liable and we will ensure that you will not be charged for that product.

In case of unavailable product, we may offer a substitute product. You will be informed in advance in that case, and the product will only be supplied if you agree.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that certain images would give an unclear or distorted image of the shape or color of the products.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

The depictions and descriptions of our products and services are only valid for a limited period of time. If you decide later to purchase a product or service, you should re-examine the description. 

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

In case we have erroneously displayed the incorrect price of a product, we will not have an obligation to deliver it to you at the indicated price, provided that we notify this in our order confirmation or at the latest before the dispatch of the product. Our order confirmation will not be regarded as binding if the price was clearly erroneous. You will then have an opportunity to buy the product at the correctly proposed price. If you would refuse to buy the product at the corrected price, we will all payments that you have done at the time of your order.

PRICES  

The indicated price of a product that is displayed on our website or catalogue does not include the delivery charges nor the taxes that are eventually due, which will depend on the place of delivery and the delivery method that you choose. The final price, including the applicable charges and taxes, will be indicated and added during the checkout of the virtual shopping basket, immediately before the order.

The prices for our products are subject to change without notice. We do not guarantee that indicated prices will remain applicable during a certain period of time.

All our prices are stated in Qatari Riyal (QAR). Any promotions and discounts will be valid only during the indicated period and in accordance with the Law.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. You are solely responsible for any and all charges for Internet access, data usage, mobile charges and/or any other charges incurred for the access to, and use of, our service.

ORDERING

Registration for an account is optional before being able to order products or services.

The ordering process follows different steps through the pages of the virtual shopping basket. At every step, you will be able to return to the former step of the process in order to correct any errors or to modify your requirements. Before your final order at checkout, we will present you an overview of the product or service purchased by you, and the complete purchase price, including taxes and costs of delivery. Your order and our confirmation will be stored in our database and these files will serve as a proof of the transaction. Your order is an offer to purchase a product or service from us. We will need to get your contact details for the order process. And email subscription may be asked from you as option for marketing purposes.

We will send you an order confirmation by e-mail, including the goods or services purchased, the all-inclusive price and as the case may be any restrictions or reserves. Only our confirmation will constitute a binding purchase contract.

You are responsible for the submission of correct information in your order, such as your billing information, the delivery address, and other useful information in relation to the delivery.

We reserve the right to refuse the sale of products or services to any person or any geographic region for any reason at any time. This can be decided on a case by case basis. Furthermore, we reserve the right to limit the volume of products or services that we offer for one purchaser, one household or for one order, and such decision may be based on orders by the same account, the same credit card or the same billing or shipping address. We reserve the right to prohibit or limit sales to dealers or resellers.

We reserve the right to discontinue any product or service at any time.

You have a right to modify or cancel your order before it is shipped by us. We will acknowledge whether or not the good(s) have been shipped.

In case you have paid for a product that we are unable to supply or that we decline to supply because of any of the above-mentioned reasons, we will fully refund the prepaid price immediately as stated in our refund clause (see further below).

You are able to download our terms and conditions in pdf format. The different versions over time are stored here and can be downloaded with an indication of their validity period.

You agree that the digital logs that we keep with digital files evidencing your and our transactions and messages, will constitute proof of your and our transactions.

ACCURACY OF BILLING, CUSTOMER REQUIREMENTS, AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

Notwithstanding any other requirements stated in our terms and conditions, you must fulfil the general requirements of this clause.

You must be over eighteen years of age in order to be able to register and to purchase products or services. If we discover that you are not eighteen years of age, we have the right to cancel any order made by you and to delete your record as a registered person.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

You may not purchase and/or use our products for any illegal purpose or in any illegal manner.

PAYMENT METHODS 

Payment will be done in the currency Qatari Riyals (QAR).

We accept the following payment methods, through manual payment method and an alternative payment gateway, subject to changes from time to time:

- credit card (Visa, American Express, Mastercard)

- debit card

- apple pay

- google pay

- cash payment on delivery (COD)

The chosen payment method will be indicated by the consumer during the ordering process at the checkout of the cart or virtual shopping basket. Payment information, such as credit/debit card details, will be sent encrypted using the SSL technology.

If you choose a payment option that involves a third-party payment service provider, such as a credit card issuer or other service provider whose services are available through our website, the terms and conditions or schemes of that payment service provider will apply to your payments and to your purchase, insofar this is indicated by the payment service provider. We do not offer more rights, remedies or warranties than those provided by the payment service provider and you are advised to read their terms and conditions carefully. We are not liable for actions or negligence of payment service providers.

In cases of payment and credit card refund, please see our Refund Policy clause.

OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

 

LOCAL DELIVERY

We only ship to Qatar, referred to as Local Delivery.

We will ship and deliver the purchased products to the delivery address that you have specified when you completed the order.  Delivery charges are noted in the ordering process at the checkout page, for local delivery it is 20 QAR, though pricing is subject to change at anytime without notice.

The lead times for the delivery are approximate only. Once an order has been placed, for local delivery, lead times is about 1-2 days, and estimated time of arrival will be within a day or two. In case delivery does not take place within the indicated timeframe, you must contact our consumer service and we will try to find out about the status.

We will be liable, and you are entitled to terminate the contract and obtain a full refund, if delivery does not take place within 30 calendar days after your order, unless we have agreed on a longer lead time. 

In case of delivery to a physical address, we are entitled to hand over the package to any person available at the destination address who signs the delivery note and who declares, by signing, being authorized to take the delivery. We will not be liable if such person has not been authorized by you to accept the delivery. If no person is present or willing to receipt the delivery, we will make an attempt for delivery for up to 2 times only and then we will require the customers to pick up the products from our specified warehouse address.

The goods are at your risk once they are in your possession or in the possession of someone nominated by you.

You are advised to inspect immediately the products at the time of delivery, and if that is not possible, at least as soon as is practicable. 

If you would discover a defect or non-conformity for which you believe that we are accountable, you must notify us within 3 days, failing which you will be deemed to have accepted the sold goods. 

INTELLECTUAL PROPERTY

You are not permitted to reproduce, duplicate, copy, capture, sell, resell, or commercially exploit any portion of our goods or services, without our prior written permission. You are not permitted to remove any copyright notice or trademark.

You may print or reproduce reasonable parts of the content for the purpose of your own personal, non-commercial use, provided that you keep and display all copyright notices and proprietary notices. You may not otherwise permit to reproduce, duplicate, copy, capture, sell, resell, or commercially exploit any portion of our goods or services, any of the materials, information or other content displayed on the rivage.qa website without our explicit prior written permission.

You may not reproduce an unreasonably large volume of the content of our website without our explicit prior written permission, nor manually, nor using automatic means. Framing and embedding such content will be regarded as reproduction as well.

A website is largely accessible to the public and thus the displayed content can be copied (directly or indirectly, by framing or embedding). For certain types of websites this risk is more important than for other. The automatic “scraping” of large blocks of information, e.g. with robots, can be forbidden in the terms.

LIABILITY FOR PRODUCTS OR SERVICES

We will never be liable for any damage caused by our products or services other than personal damage to your health or your personal belongings, as well as that of your household; we will never be liable for any moral or commercial damage, nor for loss of opportunities.

In case of liability for products causing damage, we will not be liable if you can file a claim against the manufacturer or importer of the product directly, If we would be held liable notwithstanding our disclaimer we will only be liable up to the maximum liability assumed by the manufacturer or importer, and all disclaimers and exclusions expressed by the manufacturer or importer will apply to us as if these were formulated by us.

In case our product contains a defect that creates a danger or risk to the health or safety of consumers, we will respect the legal framework for product recalls, and we will inform the market about the risks as the Law requires. If you would have purchased such product, we ask you to follow the instructions for the return or repair of such product.

We will not be liable for damage caused by an incorrect use or maintenance of a product, by an infringement on the conditions for purchase or any instructions, warnings, age restrictions, or modifications to a product that were not approved by us.

For exceptional circumstances; we will not be liable if we cannot execute our obligation, or if the execution would be so burdensome or expensive that we would risk a major loss, due to an exceptional event that we could not reasonably anticipate. In such circumstance we will assess whether we can perform a delayed obligation, when the circumstances would allow us to perform in a reasonable manner.

THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

In case of complaint, we urge you to contact our customer service first at [email protected]. Customer service is available on business days during the business hours 8AM-5PM, Qatar time, and in the following languages: English and Arabic. We will review your complaint in good faith and will try to find an acceptable solution if your complaint seems justified.

PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy. Please view our Privacy Policy. 

ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

WARRANTIES/ LIMITATION OF LIABILITY 

We warrant that the products purchased from our website will be free from defects in material and functioning, are undamaged, and are free from any other non-conformity to the description and the specifications of the products for a period of three to six months from the date of shipping, under the conditions set out in this clause.

Additionally, you must inspect the delivered products at the time of delivery or as soon as possible thereafter, and you must notify us about any apparent defects or non-conformity within 3 days after the delivery of the products, by e-mail or registered mail to our customer services as indicated in our identification page.

Defects or non-conformities that are not apparent at the time of a reasonable inspection and that become apparent during the warranty period must be notified to us within 5 days after the discovery of the defect or the non-conformity.

Our warranty does not cover:

- Visible defects or non-conformities which were not notified by you at the time of delivery or within 3 days thereafter;

- Defects caused by an incorrect use or manipulation of the product, contrary to the requirements of the use manual, incorrect maintenance or insufficient care, as stated in the instructions or as is generally required for similar products;

- Defects that are caused by designs, requirements or specifications submitted by you at the time of the order.

When any valid claim based on any defect or non-conformity in the products is correctly notified to us, we shall be entitled to repair or replace the products (or the defective part thereof) free of charge, or, we may decide, at our sole discretion, to refund to you the price of the goods, but we shall have no further liability to you. We will try our best efforts to return a repaired or replaced product to you within (15) days as from the day of your claim.

You expressly agree that your use of, or inability to use, the product is at your sole risk. All the products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

We do not warrant that sold products or services are fit for a particular purpose of the consumer.

Except as explicitly provided in this clause or any other clause of these terms and conditions, all warranties, conditions or remedies provided by the applicable Law are excluded, to the fullest extent that is permitted by Law.

In no case shall Primelux Trading, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Primelux Trading and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, new legislation, and the unenforceable portion shall be deemed null and void, to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. You and us will be deemed to accept a clause that is valid and is as close as possible to the content of the unenforceable clause.

You are not entitled to transfer any rights, any obligation, or any subscription to a third party without our prior written consent.

TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also have the right to determine in our discretion whether there has been a breach of our terms and conditions through your use of our website. When we believe that such breach has occurred, we may take any action that we believe is appropriate, including an immediate temporary suspension of the use of our website or a permanent termination of such use, through disabling your password or otherwise. We may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

Furthermore, in such case we have the right to remove or refuse any posting or
material uploaded by you on our website, and in case of criminal offences or other unlawful actions we will have the right to inform the law enforcement authorities if we feel that such is necessary, and we may co-operate with such authorities by disclosing your identity to them.
 
Upon a legitimate request of the competent public authorities, or a complaint of third parties that seems legitimate at first sight, we will have the right, and possibly even an obligation, to undertake any of the above-indicated actions.

ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you or Our contractual relationship, and the validity, interpretation and execution of these Terms and Conditions shall be governed by and construed in accordance with the laws of Qatar. The Court of Qatar will have exclusive jurisdiction regarding disputes based on our contractual relationship

CHANGES TO TERMS OF SERVICE 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website from time to time. The fact that the terms and conditions have been updated will be notified to you by e-mail or via an announcement on our website.

The new terms and conditions apply to any purchases after the date of application thereof. You are encouraged to review the terms and conditions before every subsequent purchase and by indicating that you have read the terms and conditions before placing your order, you are deemed to have accepted these terms and conditions that are currently applicable.

You can always download a version of our terms and conditions.

In case of discussions about the applicable version of terms and conditions in a particular point in time, the applicable version that we keep in our database as valid at a particular point in time.

CONTACT INFORMATION 

You may contact us about the Terms of Service using the e-mail address, PO Box or address presented here.

• E-mail: [email protected]
• Address: Zone 69, Street 347, Place Vendome Mall, Lusail, PO Box 2458.

We may contact you at the telephone number, e-mail address or address indicated by you at the time of your registration. We have the right to send you commercial communications by e-mail if you have given specific consent for such use of your data.

You will be able to withdraw your consent and to opt out of such communications as is stated in our Privacy Policy.