Privacy Policy
This privacy policy (“Privacy Policy”) governs the processing of your personal data as part of your use of the rivage.qa (the “Website” the “Site” or “we”) and its associated services (hereinafter together referred to as “Services”). This processing is undertaken by Primelux Trading (“we”, “us”, “our”) in compliance with the Law No. 13 of 2016 Promulgating the Protection of the Privacy of Personal Data Law.
By using the Website and Services, you acknowledge that you have read this Privacy Policy carefully and that you agree with it without reservation. We reserve the right to modify, change or amend the Privacy Policy at our own discretion and from time to time. Such modification, change or amendment shall be communicated via the Website.
Please note that as part of the Website and/or Services, especially those provided via the Website, we may use so-called cookies. Cookies are small text files that are stored on a device’s hard drive and contain certain information and sometimes personal data. For more information on the way we use cookies, refer to the section on cookies below.
Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers
We’ll use your information to process your request for information.
We’ll use your information to register you to receive our newsletters.
We’ll use your information to contact you about our services and products.
We’ll use your information to contact you about our events..
In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the section below for more information about what Personal Information we collect and why.
When using the Website and Services, you consent to the collection of personal data pertaining to you. Such personal data include:
Device information
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
• Disclosure for a business purpose: shared with our processor WordPress
Order information
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers if you are buying product from us) email address, and phone number, and any other information requested on this website or otherwise requested by us or provided by you.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Magento, our Sales Channels Google, Facebook, and Instagram, and our Payment Gateways, MyFatoorah, and Local Shipping Partners.
Customer support information
• Personal Information collected: name, billing address, shipping address, email address, and phone number, and any other information requested on this website or otherwise requested by us or provided by you.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: we use our Contact Form in our website to communicate with the customers.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
• We use Magento to power our online store. You can read more about how WordPress uses your Personal Information here: https://www.magentoassociation.org/privacy-policy
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Marketing/ Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
• We use Google Analytics to help us understand how our customers use the Site.
• You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.
• You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• INSTAGRAM - https://www.instagram.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
In principle, we obtain the above mentioned personal data directly from you. If, however, you choose to register via a social media account (e.g. Facebook, Instagram or Google Plus), these data will be collected from your social media profile. We advise that you consult the privacy policy of your social media service provider to ascertain what data is processed by your social media service provider when you use the social media login feature. We will not send any of the personal data you provide via the Website to social media service providers unless you consent to it.
Why We Process Personal Data
We may process your personal data to provide you in a personalized and efficient way with the information, products and services that you request, either via the Website, e-mail, telephone, mobile phone, or social media channels.
We may process your personal data for direct marketing purposes, i.e. to be able to provide you with targeted communications, promotions, offerings and other advertisements from us or our selected partners. Note, however, that we will obtain your prior consent before doing so:
• the content of your communication and the technical details of the communication itself (with whom you correspond at our end, date and time, etc.);
• your preferences regarding receiving our e-mail communications, such as newsletters, promotions, advertisements, etc., if you have chosen to receive such communications and you have indicated your preferences in your settings.
• publicly available information of your profile on social media channels;
• any other personal data you choose to provide to us
You will have the right to opt out of e-mail communications, using the link that is provided within the marketing e-mail.
We may process your personal data to perform statistical analyses so that we may improve our Website and/or Services, or to develop new products and/or services.
We may transfer your personal data to the financial institution or payment service provider to allow your financial institution and the payment service provider to comply with their legal obligations.
We may process your personal data for informing any third party in the context of a possible merger with, acquisition from/by or demerger by that third party, even if that third party is located outside Qatar.
If and when your registration with or use of our Website and/or Services can be considered (a) a violation of the terms or the intellectual property rights or any other right of a third party, (b) a threat to the security or integrity of the Services, (c) a danger to the Website and/or Services or any of our or our subcontractors’ underlying systems due to viruses, Trojan horses, spyware, malware or any other form of malicious code, or (d) in any way hateful, obscene, discriminating, racist, slanderous, spiteful, hurtful or in some other way inappropriate or illegal, we may process your personal data for the preservation of the legitimate interest of us, our partners or a third party.
Your personal data may be transferred to the police or the judicial authorities as evidence or if there are justified suspicions of an unlawful act or crime committed by you through your registration with or use of the Website and/or Services.
To Whom We Send Personal Data
We do not send your personal data in an identifiable manner to any third party if this is not required to provide the Services to you, without your consent to do so.
We may rely on third party processors to provide you the Services. We will ensure that third party processors are only allowed to process your personal data on behalf of us upon instruction of us. We warrant that all third-party processors are selected with due care and are trained to be aware of the safety and integrity of your personal data.
We may send anonymized and/or aggregated data to other organizations that may use those data for improving products and services as well as tailor the marketing, displaying and selling of those goods and services.
Where We Process Personal Data
We may transfer your personal data to organizations outside of Qatar. Should such transfer take place, we will ensure that there are appropriate safeguards in place to ensure the safety and integrity of your personal data as well as all rights with respect to personal data you might enjoy under applicable mandatory law
How We Process Personal Data
We will process your personal data in a lawful, fair and transparent manner. We will do our utmost best to keep the personal data accurate and up to date.
For processing your personal data under the conditions outlined in this Privacy Policy, we obtain your consent as a result of you using our Website and/or Services. We may also process your personal data for the preservation of the legitimate interests of us, our selected partners or a third party.
We warrant that, in case the processing includes personal data of a special nature such as the racial origin, children, health condition, physical conditions, psychological condition, religious beliefs, spousal relation, and/or criminal crimes, we have obtained the permission from the competent department within the Ministry of Transport and Communication as per the measures and controls decreed by the Minister of Transport and Communication
We do our utmost best to process only those personal data which are necessary to achieve the purposes listed in this Privacy Policy. Your personal data are only processed for as long as needed to achieve the purposes listed in this Privacy Policy or up until such time where you withdraw your consent for processing them Note that withdrawal of consent may imply that you can no longer use the whole or part of the Website and/or Services. We will delete your personal data if you delete/close your profile, unless a legal or regulatory obligation or a judicial or administrative order prevents us to do so.
We will take the appropriate technical and organizational measures to keep your personal data safe from unauthorized access or theft as well as accidental loss, tampering or destruction.
Third Party Sharing
Access by our personnel or personnel of our third-party processors will only be on a need-to-know basis and subject to strict confidentiality obligations. You understand, however, that safety and security are only best-efforts obligations, which can never be guaranteed. In order to keep your personal data secure, we comply with the privacy policies established by the competent department within the Ministry of Transport and Communication.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Your rights
You have the right to request access to, as well as a copy of, all personal data processed by us pertaining to you. Subsequent requests for access addressed to us that are manifestly submitted for causing nuisance or harm to us, will not be dealt with. Please note that the provision of any copies may be subject to the payment of a reasonable administrative fee.
You have the right to ask that any personal data pertaining to you that are inaccurate, are corrected free of charge. [In any case, you can correct a large part of these data yourself via your profile or account settings.] If a request for correction is submitted, such request shall be accompanied of proof of the flawed nature of the data for which correction is asked.
You have the right to withdraw your earlier given consent for processing your personal data. Specifically, for direct marketing e-mails that we send to you with commercial information and offers, you will have a possibility to opt out (refuse) to receive such further e-mails by following a link that is provided within the e-mail.
You have the right to request that personal data pertaining to you be deleted if they are no longer required in light of the purposes outlined in article 2 or if you withdraw your consent for processing them. However, you need to keep in mind that a request for deletion will be evaluated by us against legal or regulatory obligations or administrative or judicial orders which may contradict such deletion.
You have the right to oppose the processing of personal data if you are able to prove that there are serious and justified reasons connected with your particular circumstances that warrant such opposition. However, if the intended processing qualifies as direct marketing, you have the right to oppose such processing free of charge and without justification.
If you wish to submit a request to exercise one or more of the rights listed above, you can send an e-mail to [email protected]. Such request should clearly state which right you wish to exercise and the reasons for it if such is required. It should also be dated and signed, and accompanied by a digitally scanned copy of your valid identity card proving your identity. We will promptly inform you of having received this request. If the request proves valid, we shall honor it as soon as reasonably possible and at the latest thirty (30) days after having received the request. If you are not satisfied with the outcome provided by us, you may file a complaint with the competent department within the Ministry of Transport and Communication.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
You can avoid cookies being placed by configuring your browser as such. Guidelines as to how to do this can be found here:
• Internet Explorer: http://windows.microsoft.com/en-gb/windows7/Block-enable-or-allow-cookies
• Microsoft Edge: http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq
• Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Safari: https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=nl_BE
However, not allowing cookies when visiting the Website may cause certain or all features of the Website to stop working properly
We use the following cookies to optimize your experience on our Site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. You may at all times withdraw your consent with our use of cookies. To exercise this right, it suffices to delete the cookies which have been placed on your device. To do so, you are kindly asked to refer to the appropriate instructions of your browser manufacturer, as listed above. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided below:
Company: Primelux Trading
E-mail: [email protected]
Address: Zone 69, Street 347, Place Vendome Mall, Lusail, PO Box 2458.
We will promptly inform you of having received the complaint and will review your complaint in good faith and will try to find an acceptable solution if your complaint seems justified at the latest thirty (30) days after having received it. If you are not satisfied with the outcome provided by us, you may file a complaint with the competent department within the Ministry of Transport and Communication.